Overview

Bugomattic is an internal bug-reporting tool designed to help employees report issues accurately across a large, multi-product organization. The existing experience created friction, confusion, and inconsistent reporting, which increased triage workload and reduced confidence for bug reporters.

This project involved redesigning Bugomattic from the ground up with a focus on clarity, accessibility, and ease of use.

The Problem

Employees often struggled to:

• Know where to report bugs
• Avoid filing duplicate issues
• Provide the right level of detail
• Feel confident they were reporting issues correctly
  

Accessibility was also a critical gap, as some employees relied on screen readers to complete their work.

Design Approach

Rather than using a rigid step-by-step wizard, the tool was designed as a hybrid single-page experience.

• All steps were visible in one place
• Users could move quickly, edit decisions, or skip ahead
• Visual hierarchy guided newer users without slowing experienced ones
  

Duplicate searching was elevated to a core part of the experience rather than an afterthought.

Accessibility & Usability

Accessibility was treated as a foundational requirement, not a secondary checklist.

• Designed for screen reader compatibility and keyboard navigation
• Tested with accessibility experts and real users
• Refined copy, focus states, and structure based on feedback
  

Usability testing informed multiple iterations, helping clarify interactions and reduce hesitation throughout the flow.

Outcome

The redesigned Bugomattic improved confidence in bug reporting, reduced misfiled issues, and better supported employees with diverse accessibility needs. The project established a scalable, accessible foundation for future internal tooling.